J. Schepers
Dr. Jeroen J.L. Schepers is assistant professor of innovation marketing at the Innovation, Technology Entrepreneurship & Marketing (ITEM) group at Eindhoven University of Technology in the Netherlands. His research interests center on managing the after-sales service delivery process by means of frontline service employees and channel partners, to realize efficient performance, customer satisfaction, and innovation. He has published papers in Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Service Research, Journal of Product Innovation Management, Industrial Marketing Management, European Journal of Work and Organizational Psychology, Information & Management, Computers & Education, and Managing Service Quality.