top of page
T. Keiningham
Dr. Timothy L. Keiningham is Global Chief Strategy Officer and EVP Ipsos Loyalty-USA. Dr. Keiningham is one of the world’s most highly acclaimed loyalty experts. He is author and/or editor of eight books, his most recent being Why Loyalty Matters. He has received best paper awards from the Journal of Marketing (twice), the Journal of Service Research, and Managing Service Quality (twice), and has received the Citations of Excellence “Top 50” award from Emerald Management Reviews. He has published in leading journals in the fields of marketing, strategy and service management. Tim also received the best reviewer award from the Journal of Service Research.
bottom of page